Shipping policy
We deliver your BBQ gear fast—so you can fire up the grill without delay.
1. Processing Time
- Orders are processed within 1–3 business days
- Orders are not processed on weekends or holidays
2. Shipping Time
Estimated delivery time:
- 7–15 business days worldwide
Delivery times may vary depending on location and customs.
3. Shipping Cost
- We offer Free Worldwide Shipping on all orders
4. Tracking
- All orders include tracking information
- Tracking details will be emailed once your order ships
5. Delays
We are not responsible for delays caused by:
- Customs clearance
- Carrier issues
- Incorrect shipping information
6. Lost or Stolen Packages
If your package is lost:
- Contact us immediately
- We will assist in locating or replacing your order
7. Incorrect Address
Customers are responsible for providing accurate shipping details. We are not responsible for failed delivery due to incorrect addresses.