Refund policy

At GrillAndCook.store, we stand behind the quality of our BBQ gear. If your order doesn’t meet expectations, we’ve got your back.

1. 30-Day Return Guarantee

We offer a 30-day return window from the date of delivery. You may request a return or refund if:

• The item is defective or damaged
• The wrong product was received
• The product does not match its description

2. Return Conditions

To be eligible for a return:

• Item must be unused, in original condition
• Original packaging must be included
• Proof of purchase is required

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

Certain items are not eligible for return, including:

• Used or damaged items not due to our error
• Items returned after 30 days
• Customized or special-order products

4. Refund Process

Once your return is received and inspected:

• Approved refunds will be processed within 5–10 business days
• Refunds will be issued to the original payment method

5. Return Shipping

• Customers are responsible for return shipping unless the item is defective or incorrect
• Shipping costs are non-refundable

6. Damaged or Defective Items

If your item arrives damaged:

• Contact us within 48 hours of delivery
• Provide photos/videos as proof

We will offer a replacement or full refund at no additional cost.

7. Exchanges

We only replace items if defective or damaged. Contact our support team to arrange an exchange.

8. Contact Us

Email: support@GrillAndCook.store